Terms & Conditions

1. Introduction

Welcome to Brookwood Cars. These Terms & Conditions govern your use of our private hire and executive transport services across Surrey, including Woking, Guildford, and Brookwood.

2. Booking Terms

Please contact Brookwood Cars directly for the specific terms applicable to your booking, including dispatch rules, scheduling, and passenger requirements. You can reach our dispatch team at +44 1483 905905 or via our online booking system.

3. Passenger & Vehicle Arrangements

We supply a range of vehicles suitable for different passenger counts and luggage requirements. It is the responsibility of the passenger to ensure the correct vehicle size is requested at the time of booking.

4. Cancellations & Refunds

Cancellation policies and refund eligibility depend on the circumstances and applicable booking terms. Please review our Refund Policy for further information, or contact our team directly for assistance with an existing booking.

5. Enquiries & Complaints

If you have questions regarding these terms or wish to raise a service issue, please refer to our Complaint Procedure.

6. Contact Information

• Email: bookings@brookwoodcars.com
• Woking Office: +44 1483 905905
• Guildford Office: +44 1483 905906