Complaint Procedure

Brookwood Cars is committed to providing a professional and dependable service across Surrey. However, if your experience has fallen below our standards, we want to hear from you so we can review the matter and take appropriate action.

1. Contact Us

Please direct all formal complaints to our management team in writing via email. This ensures we have a clear record of your concerns and can investigate thoroughly.

Email: bookings@brookwoodcars.com

2. Provide Journey Details

To help us investigate your complaint efficiently, please include the following information in your email:

• The name the booking was made under
• The date and time of the journey
• The pickup and drop-off locations
• A clear description of the issue or concern

3. Our Review Process

Once we receive your complaint, our team will review the details provided. We may consult dispatch logs and speak with the assigned driver to fully understand the situation. Further communication will follow as appropriate once our internal review is complete.