Refund Policy

At Brookwood Cars, we understand that travel plans can change. Eligibility for refunds depends on the specific circumstances of the cancellation and the applicable booking terms at the time of your reservation.

How to Request Assistance

If you need to cancel a booking or believe you are eligible for a refund, please contact our dispatch team as soon as possible. Providing prompt notice helps us manage our driver schedules and assists in reviewing your request.

When contacting us, please have the following information ready:

• The name under which the booking was made
• The date and time of the scheduled journey
• The pickup and destination addresses
• Any booking reference numbers provided

Contact Our Team

To discuss a cancellation or refund, please reach out to our team:

• Email: bookings@brookwoodcars.com
• Telephone (Woking): +44 1483 905905

Further Information

For more details on our operational rules, please review our Terms & Conditions.