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BritishAirportDirect

Average Rating: 2 ,Reviews: 11
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anyport Booked them as they are local. Confirmed one price on booking then charged more on actual journeys. Plus they fail to mention parking is extra at pick up. Driver was 20 minutes late and apparently it takes 15 minutes to walk down two flights of steps from l2 of car park which took us 5 minutes to return to car. So driver wasn’t even actually in car park as he claimed when he rang me. Won’t use them again. anyport
Andrew
Brookwood
anyport Had to report driver to the police due to them threatening me and reported to head office before contacting police and they hung up on me anyport
Sarah
anyport Have used this firm regularly for over a year now, mostly to and from airports on business. Drivers have always been on time and courteous, cars clean and comfortable, and the online booking system is great. Recommended. anyport
Withheld
anyport Used this service in March 2017 to travel from Brookwood to Heathrow. Driver was on time and courteous and got us to our destination quickly and safely. We will be booking this service again. anyport
Scott B.
anyport Absolutely disgusting customer services. Made a booking on Thursday which was confirmed and checked for a trip on Friday only to receive a phone call on Friday afternoon cancelling the booking. When I proceeded to ask why my booking was accepted in the first place the guy hung up. Use this unreliable cab company at your peril. Absolutely disgusting customer services. If there was a zero rating that's what I would have given. anyport
Davina
Surrey
anyport I am absolutely shocked and appalled by this “companies” customer service. I never have ever had an issue with any taxi firm. I booked a taxi and within 10 minutes of my booking I cancelled due to a change in circumstance. When calling to make Brookwood Taxis aware of this and thank them, I was shouted at and then told to never call this number again I am a time waster! I am 4 months pregnant and would never ever expect to be spoken to in this manner by a company or anyone for that matter. I previously used Brookwood Taxis on a number of occasions, however I can gaurentee I will NOT be “calling that number again.” Disgraceful I would completely avoid at all cost!!!! anyport
VERY upset customer
Brookwood
anyport Would give a rating of zero if I could - worst service ever. Quoted a price to collect from the airport and then tried to charge more when dropping us off. Driver was EXTREMELY rude and used foul language in front of my wife upsetting her. Phoned to complain and they hung up on me. NEVER use this firm. anyport
Dave
Knaphill
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andrew
deepcut
anyport Really disappointed with this service, booked a taxi on sat 9th Jan from pirbright camp intending on going to Guildford, when we went to get in the taxi the driver wouldn't let us as there was only 2 of us!! This is shocking as we were still going to pay the same amount of money! Will not be using this company again!!! anyport
Jordan
Pirbright